Q: How much does it cost to buy an auction lot on the ZOO site?
Q: How do I know whether the auction lot has a reserve price?
Q: Can I see the auction lot in person during the auction?
Q: Is it ok to contact the seller during the auction?
Q: Can other bidders 'snipe' at the end of an auction to outbid me?
Q: What is a Proxy Bid (Automatic Bid)?
Q: Can I withdraw a bid?
Q: If I have the winning bid what happens next?
Q: Can I follow up with the seller after the auction ends if it failed to meet reserve and I am still interested?
Q: What happens if the auction lot has some defects that were not mentioned in the auction listing?
ZOO Auctions hosts auction listings, but the seller is responsible for confirming the accuracy of the listing. As a bidder, it is your responsibility to satisfy yourself of the details and condition of the auction lot before placing a bid.
All sales by traders made to consumers, whether sold by an individual or a business, do fall under the Consumer Rights Act 2015. The Act provides that wherever goods are purchased by a consumer, they must meet certain minimum standards.
If purchased from a trader, the sale item must be of “satisfactory quality”, be “as described” and be “fit for purpose”. Therefore, items sold by traders must not be inherently faulty at the time of sale, allowing for the fact that they are second-hand, must match the description and, allowing for factors like price, must be fit for their purpose.
For more information on your consumer rights please see the Citizens Advice website.
Buying cars from outside the UK
For UK residents, you can find more information on the documentation you will need to import your car at www.gov.uk/importing-vehicles-into-the-uk.
Buyers from outside the Uk will need to check their own countries import laws and what documentation would be needed to import a car.
Q: Does the buyer's premium include transport or storage?
No, the buyer’s premium is a fee for using the site. ZOO Auctions is not responsible for the storage and or transportation of any auction lots. Any costs relative to this are the responsibility of the buyer.
The increments will be as below and will work in this way when opting for absentee bidding.
£100 increments up to £10,000
£250 increments from £10,000 to £50,000
£500 increments from £50,000 upwards
VAT, duties and taxes
For UK residents, you can find more information on the VAT, duties and taxes associated with purchasing a vehicle at www.gov.uk/importing-vehicles-into-the-uk/paying-vat-and-duty.
For buyers outside the UK, please check your country’s laws on VAT, duties and taxes for imported cars.
Q: Can you remove the auction listing after it’s been listed on the ZOO platform?
We do not remove an auction listing. If there is a genuine and valid reason we may consider this, but it would be done at Zoo Auctions own discretion.